Ericka Gray, one of the pioneers in the field of Alternative Dispute Resolution (ADR,) founded DisputEd in 1997 to provide a full range of services related to resolving and managing conflict. Since then, she and her colleagues have helped thousands of individuals and organizations of all sizes and types by providing training, mediation, arbitration, consulting, facilitation, and coaching.
Ericka B. Gray
Ericka has been providing mediation, arbitration, training, and consulting services since 1985 and has been a full-time conflict resolution professional since 1987. She serves on many dispute resolution rosters providing mediation and facilitation. She is an arbitrator for FINRA’s securities industry disputes and for the Massachusetts Bar Associations Lawyer’s Fee Arbitration Board. Ms. Gray consults to corporations, non-profit organizations, and universities to provide dispute intervention, training, and dispute resolution systems design services. She has mediated more than 5,000 cases including workplace, commercial, family, and complex environmental and construction disputes.
Prior to establishing her own company in 1996, Ericka was the Director of Professional Services, Senior Mediator, and Regional Training Coordinator for JAMS’ Boston Office (1995-98.) She served as the founding Executive Director of the Middlesex Multi-Door Courthouse in Cambridge, MA (1989-1993) where she designed and implemented a court-annexed dispute resolution center that operated within the administrative structure of the court, recruited and hired neutrals, and provided on-going supervision and quality assurance. In addition, she mediated civil cases daily for the court of general jurisdiction. She performed a similar function as Director of the Superior Court's Comprehensive Justice Center in Burlington County, NJ (1987-1989) as a member of the Management Team of the Trial Court. She also served as the Executive Director for the Academy of Family Mediators (1995-1998), a professional association of mediators that later merged with other organizations to become the Association for Conflict Resolution (ACR). In that position, she was responsible, in part, for planning an annual conference, overseeing the Association’s training approval process, and working with committees to assure quality and ethical standards for members.
Ericka has taught mediation at Boston College Law School since 1992 and at Suffolk University Law School in Boston since 2000. She teaches Divorce Mediation at Northwestern University in Chicago where she has also taught a Commercial Mediation Skills training and Workplace Conflict Resolution. USAID engaged her to provide mediation training to Croatian High Commercial Court Judges in both the US and Croatia and advanced mediation skills to Bulgarian mediators. As part of a joint program with Boston College Law School, she has provided advanced training to mediators from Panama, Brazil, and Peru. In addition, Ericka provided training in mediation, conflict management, and related topics at the National Judicial College, US Department of Justice’s Executive Office for US Attorneys Justice Leadership Institute, the Boston Bar Association, the Massachusetts Bar Association, Harvard University’s Graduate School of Education, Harvard University’s John F. Kennedy School of Government, and Massachusetts General Hospital, among many others.
A licensed psychologist, Ericka previously was employed in the design and delivery of health care services for Pennsylvania Hospital and practiced as a psychologist in community mental health and managed care settings, as well as maintaining a private practice. Ms. Gray served as a member of the Massachusetts Trial Court’s Standing Committee on Dispute Resolution. She also served on the Leadership Council of the Association for Conflict Resolution (ACR) Workplace Section’s Advanced Practitioner committee, which designed the standards for the Workplace Section’s Advanced Practitioner status. She is the first person to hold Advanced Practitioner Status in both the Family and Workplace Sections of ACR. She served on the Board of Directors of the New England Regional Chapter of ACR for many years.
Mediation and Arbitration Panels (Current and Former*)
FINRA Arbitration Panel
Massachusetts Bar Association Lawyer Fee Arbitration Board
The Resolution Group
Sports Conflict Institute
United States Equal Employment Opportunity Commission (EEOC)
American Arbitration Association Commercial Mediation Panel*
Beacon Group, LLC*
FINRA Mediation Panel*
KeyBridge Foundation Department of Justice ADA Mediation Panel*
Massachusetts Commission Against Discrimination*
Resolution Services, LLC*
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